Software design and
development care of.
TOPGRAF SRL

via Statale Cremasca n. 24/A
24052 Azzano San Paolo (BG) - Italy
Tel. +39-035-460098
Fax +39-035-4376705
C.F. e P. IVA IT02019740162

M2M mainten@ctive is an integrated system for machines diagnosis and assistance distributed management which offers the following services:
continuous data collection from machines network distributed in some area through communication channels available for machines.
Data analysis for failure conditions definition, data preservation and presentation via web.
Failures signalling to the after-sales service network, management and tracking of maintenance procedure.

With mainten@ctive it is possible to improve and optimize the after-sales service acting drastically on:
Reduction of phone calls by clients, reduction of time for phone call by service technicians.
Minimizing of intervention time for client, accurate collection of detailed data regarding machine, failure type, alarm signals.
Maintenance of interventions history, notes, dates, persons involved.
Operational data collection, use of statistics, fleet configurations for inspection a posteriori of machine running and operator behaviour.

After all, mainten@ctive offers a real improvement of after-sales service and gives to the company a new person: virtual technician for every machine, always ready at telephone to receive detailed signals. You could be warned about failure before your client realizes it and you will have all machines introduced in a continuous remote assistance service.